No shipping costs within Germany an Austria from a net value of €350.00.*
Below this value, the shipping costs (net) depend on the number and weight of the packages as follows:
Germany - shipping via DHL
| each package from |
0 - 2 kg |
8.90 € |
| each package from |
> 2 - 31.5 kg |
11.90 € |
Germany - Surcharge for bulky goods via DHL (noted in relevant articles)*
| each package from |
31.5 kg |
20.00 € |
Austria, also Switzerland* - shipping via DHL
| each package from |
31.5 kg |
17.50 € |
* Deliveries of dangerous goods to Switzerland are only possible with a shipping company! You will receive separate information from us!
* Please note that deliveries to Switzerland incur separate costs for import duties and taxes, which we have no influence on. Your local customs office can provide further information.
Delivery with DHL takes place from Monday to Saturday!
| * |
1) We try to send packages to German islands via DHL, if possible, under the above conditions. If this results in additional costs, we will only charge the difference to our shipping costs (mainland).
2) For shipments to so-called "REMOTE AREAS" there are additional costs (regardless of the free-house limit), which can be inquired about before ordering. This applies throughout the EU, with the exception of Germany and Austria.
3) Surcharges for bulky goods also apply when the free delivery limit is reached. |
An attempt is made to pack as many small boxes as possible into one shipping box in order to optimize freight costs.
For some items that have a high weight (shampoo/shower gel/body lotion and canister goods), it is unfortunately not possible to combine individual boxes.
Delivery by the shipping company takes place from Monday to Friday!
Delivery here is “free curbside” - further options are available on request!
Pallet deliveries via a freight forwarder to German islands are subject to the applicable island surcharges.
Euro pallets (EU/FP) must be exchanged/returned (if no exchange takes place, any costs incurred will be charged).
We would like to ask customers from abroad to contact us to find out the exact freight costs.
Unless otherwise agreed, we reserve the right to ship orders consisting of several items as a complete shipment. If you expressly request partial deliveries, subsequent deliveries will be subject to shipping costs, regardless of the free-to-home limit.
Acceptance of goods:
We would like to point out that any external damage to the packaging must be reported to the carrier and acknowledged immediately upon receipt of the shipment.
Hidden damage must be reported in writing within 5 calendar days (from receipt of goods).
Return information:
Please clarify all returns in advance. Unpaid shipments will not be accepted and will be returned to you for a fee.
After the return has arrived and been checked in our warehouse, we will then credit you with the items.
If the order is canceled without the customer having a legal right to terminate the contract, we are entitled to appropriate compensation. This amounts to 15% of the purchase price, but at least 15.00 EURO, plus packaging and shipping costs. The purchaser is free to prove that no or lesser damage occurred.